FAQ's

How Do I Place My Order?

To place your order, follow these steps:

  • Browse through our catalog of products to find something you like, choose your size (check size chart) and click on the ‘Add to Cart’ button. Feel free to continue browsing and adding more stuff to the cart, it can take the weight.
  • In the ‘Shopping Cart’, you can either choose to continue shopping or confirm the order.
  • To proceed, you can either log into your existing Nostra Foods. account or simply continue as a ‘Guest’ and give your email id and delivery address for order processing.
  • Once you’re all set, proceed to checkout, confirm your shipping address, select the desired payment method and confirm your order.

How Do I Receive My Order?

  • We have tie-ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How Will I Get Confirmation That My Order Is Placed Successfully?

  • An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified.

I Tried Placing My Order Using My Debit Card/ Credit Card/ Net Banking. The Order Was Not Successful, But My Money Got Deducted. What Really Happened With My Money?

  • Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, you account will be credited within 10 business days.
  • For further assistance you can write to us a tcontactnostrafoods@gmail.com, we’ll be happy to help.

How Should I Check The Status Of My Order?

  • You can always log in to your account using the ‘Sign in’ button on the top right and check the status of your order under ‘My Orders’.
  • After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end.
  • Not satisfied? Write to us at contactnostrafoods@gmail.com and your concerns will be addressed