Privacy Policy

SECTION 1:  WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SMS Marketing (short message service marketing) (if applicable) “the technique that uses permission-based text messaging to spread promotional messages” – We may send you SMS / Texts / What’s App / or any other alternative app about our store, new products and other updates.

SECTION 2: CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit/debit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at contactnostrafoods@gmail.com

SECTION 3: DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4: PAYMENT

We use Paytm for processing payments. We  Paytm do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

SECTION 5: THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6: SECURITY                                               

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7: COOKIES

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

SECTION 8:  AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9: CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at   Nostra Foods (Healthy Bites), Plot No.20, Assam Timber Market Rd, Gulshan Park, Mundka, Delhi, 110041 or by mail at contactnostrafoods@gmail.com

[Re: Privacy Compliance Officer][Nostra Foods (Healthy Bites), Plot No.20, Assam Timber Market Rd, Gulshan Park, Mundka, Delhi, 110041]

Return Policy

Nostra Foods. has put no-hassle procedures to ensure that you can buy from us with confidence and return the item(s) you have purchased from our webshop ( www.nostrafoods.com ). In case you are not happy with the order you have received, or you found some issue in the quality/size of the item, please inform customer care immediately of this issue so that it can be returned back to us, and we will arrange for return shipping. Products returned must be unused, Unopened and undamaged by you.

Return of products will be accepted only if they are notified to Nostra Foods (Healthy Bites) within 48 hrs of purchase. We will arrange for a return pick-up of your order and the courier provider shall pick it within 3-5 days of your request. Please bear in mind it may take 2-7 working days for the product to reach back to our order processing center.

List of items that are excluded from returns.

  • All items.
  • Any damage caused due to neglect, improper usage or application.
  • Any item where the return is requested after 48 hrs of purchase.

How to return the products

Mail us at  contactnostrafoods@gmail.com and obtain a return reference number, and we shall have the parcel picked within 3-5 working days.

  • All items to be returned must be unused and in their original condition with all packaging intact and should not be broken or tampered with.
  • If the item is delivered broken, the return should be requested within 24hrs from the delivery time with a jpeg attached to your return mail.
  • Ensure order number is correctly written on the return label/ etc.
  • Package the item in its original packaging. We request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. In case if shipment is damage or any item is missing, the company will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
  • The return address if you are self-shipping is:
    Nostra Foods (Healthy Bites)
    Plot No.20, Assam Timber Market Rd, Gulshan Park, Mundka, Delhi, 110041

Policy for items damaged in order transit

For the items damaged in transit, you are requested to mail us the photographs of the damaged item at contactnostrafoods@gmail.com within 48 hours of receiving the item. There is no need for couriering the damaged items to us. After examining the photographs and validating the in-transit damage, the company at its own discretion will send a replacement of the damaged good within 5-7 working days along with the intimation for the same on mail.

Please note that the decision of providing the replacement depends on the examination of photographs by the company.

Return processing

The returned item will be examined in our warehouse and you will be intimated about the return status on mail in 5 days of receiving the item. If your return is accepted, we would be sending you an e-mail with an e-voucher for the same order value for shopping on our website. The voucher will have a unique code that can be used to buy anything from  www.nostrafood.com of the value mentioned in the voucher. This voucher will be valid for 2 months from the date you receive it on mail.